Family Discount Carpet & Furniture Cleaning Repairs and Recovery
1.6/5
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Products and Services

  • Dry Cleaner,
  • Maid & Butler,
Location
600 Bloor St E, Oshawa, ON L1H 3N2
Useful Information

Rates:

  • $11 To $25,

Ratings & Reviews - Family Discount Carpet & Furniture Cleaning Repairs and Recovery

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1.6/5
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    TessM885
    By

    Beware

    This company is very unprofessional. We've booked three times and all three times were NO SHOWS. On one occasion, company called my husband to ask if they could come earlier than expected because they were having a slow day. Husband chose to leave work early to meet with them and no show, no call. Mailbox is ALWAYS full, call-backs are only after received after leaving irate messages. We're asking for a credit back and have notified Groupon to take them off of their vendor list. If you had a similar experience, I ask that you do the same. There's more to this, but just do not have the time as we have to steam clean our carpets on our own now...lol. I guess you get what you pay for, huh?

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    rebeccacheng
    By

    Horrible experience!

    Just like others, I brought 3 vouchers($29 each). This is the 1st time I brought from Groupon. I left messages on their answering machine 2 times since early August. Same lady returned my calls. She told me she will get back to me. Same answers 2 times. But she never called back to confirm the appointment. 3rd times I called was before the long weekend. An operator picked up the phone. I told I need the service immediately. She said the company closed for holiday and suggested me to leave the message directly on their answering machine. Since my tenant need to move in on Sept 1. I had no choice but to hire another company to clean the carpet. This morning Sept 3. She called back(same lady). She asked "What you want to do today?". I told her I called 3 times, waited for one month and never had the appointment confirmed. I wanted my money back. She told me: "I am the owner but I never purchase from Groupon. You need to contact Groupon directly for the refund." I asked for her name. She told me but asked me why I need her name. I told her I needed her name as a proof to Groupon for the refund. She got upset immediately and said: "Why you need to mention my name. You are lying, I never talk to you before, I wont agree to the refund......." She continue scrimming and yelling....... She, the owner, her voice is so easy to recognize, I am sure everyone agreed. Can anyone tell me how to get my monies back?

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    ahtony
    By

    Rude

    I called to discuss booking an appointment with the "owner" and wanted to confirm they would show up as I was concerned after reading the reviews (already bought the coupon). She did confirm that the truck has broken down. I had called two weeks ago to book and appointment as well as sending an email but to no avail. I was told that they pick up all the messages and return calls, well that's not true. She started raising her voice, I had to pull the phone away from my ear. Was told to ask for a refund and was hung up on. Hoping I can get my money back. I am not another carpet cleaning company.

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    samy123
    By

    RUDE BUSINESS WITH "NONFUNCTIONAL PHONES"

    I bought a groupon voucher for this company. I made an appointment with them and was stood up. I didn't receive any calls from company or the technicians to inform me that they wouldn't be able to make it to the appointment. Next day, there wasn't even a courtesy call to inform me why they didn't come. When I called them, the representative told me that the phones of the technicians were "NOT FUNCTIONAL", they got busy and they just couldn't make it.

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    MikeyS
    By

    You will lose money if you hire this company.

    Like several other reviewers, I bought a Groupon for 500 sq ft of carpet cleaning for $29 (thinking - how could this go wrong?) I had to call across several days just to get someone on the phone. Once I gota hold of them, they were booked for 9am. I took the day off in order to get them into my new condo. Next day rolls around. Around noon, I figured it was time to call to see what was up. It took about 10 calls to get a hold of someone. Once on, she said she didn't know why they didn't show up and to call back in half an hour if they still weren't there. Of course they didn't show up, so I called back (several times). Once I had a hold of her again, she told me that the techs got held up outside of the city and would hopefully make it there today, and if not, tomorrow. I told her that I would stay there all day, late into the evening, and I just wanted them to come. They didn't. As a result, I had to take another day off work in order to get them in - stupidly believing what she had told me. Throughout the day I called repeatedly and no one ever picked up the phone. No one ever showed up. No explanation. I called for several more DAYS and never had someone pick up the phone. I racked up $20 of long distance charges in an attempt to use a $29 groupon (which, of course, never got used). Unfortunately I didn't see this webpage until after I had purchased the groupon, otherwise I never would have gotten involved with the company. Luckily, groupon refunded the money and I informed them that they should reconsider partnering with a company like this (I also referenced the numerous other reviews on yellowpages). These people are are either crooks or are woefully inept when it comes to running a business. Do everyone, including yourself, a favour and do not give them your business. As a final note - I noticed that the company has been replying to a number of the reviews with excuses. Don't be taken in by them. They are NOT BBB ACCREDITED.

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